SUBJECT: Mandatory How to Reset Factory Reset Samsung TV After an Apps Reset is Mandatory
SYMPTOM: After an Apps Reset, certain apps may disappear or may not load.
AFFECTED MODELS: All Smart TV models
CAUSE OF ISSUE: “App Reset” simply deletes Apps so a “Factory Reset” must be performed after an “App Reset”. If a Factory Reset is not performed after an “App Reset” or a Factory Reset is performed before an “App Reset”, unexpected side effects can occur.
REPAIR: Always perform a Factory Reset after an App Reset.